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We want you to love every panda product you receive from us. If for any reason you’re not completely satisfied, we offer free returns within 15 days of delivery.
Return Eligibility
To qualify for a return:
- Your item must be unused, in its original condition, and in the original packaging.
- Returns must be initiated within 15 days of receiving your order.
- A receipt or proof of purchase is required.
Please do not send your return to the manufacturer.
Non-Returnable Items
Certain items cannot be returned:
- Gift cards
- Downloadable or digital content
- Health and personal care items (e.g., opened creams, lotions)
- Customized or personalized products (unless damaged or incorrect)
Partial Refunds
In some cases, only partial refunds may be granted:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any return initiated after the 15-day return window
Refunds
Once we receive and inspect your return, we’ll notify you by email. If your return is approved, a full refund will be processed to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company—it may take time for the refund to post.
- Contact your bank—processing times can vary.
If you’ve done all of the above and still haven’t received your refund, please contact us at admin@pandatribe.org.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value. Once received, we’ll send a gift certificate to your email.
If the gift was not marked or was shipped to the gift giver first, the refund will be issued to the original purchaser.
Return Shipping
We offer free return shipping within the 15-day return period.
To arrange a return, please contact us at admin@pandatribe.org with your order details, and we will provide instructions and a prepaid return label.
For any questions related to refunds and returns, don’t hesitate to reach out — we’re here to help!
